Do you offer free shipping?

  • Absolutely – we offer Free Shipping on Australian orders over $100 and a flat rate regular shipping for $10. Express shipping is $15.00.  Read our shipping policy for further information.

What is your returns policy?

  • Due to CLOSING DOWN all items are deemed FINAL SALE.

    ALL Final Sale or Discounted items are deemed Final Sale and are NOT ELIGIBLE for refund, return or exchange.

    In the unlikely event of a manufacturing fault, we will gladly replace or refund items if they are defective or damaged.  To enquire about returning a faulty item, contact us with a description of the fault and image for our review and we will gladly assist in resolving the issue.
  • When Will I Receive Confirmation of my Order?

  • Confirmation of purchase is sent immediately after you have placed an order and another email will be sent at time of dispatch. Please check your junk mail if you have not received any emails.  Before submitting your order, please carefully review your contact details.  

When will my order be dispatched?

  • Order processing times are within 1-2 days and do not include weekends or public holidays.   
  • Once your order is dispatched an email will be sent out to you with your tracking details.
  • All orders are shipped from Perth, Western Australia.

Do you ship internationally?

  • Yes of course! We ship to New Zealand, Canada and the USA.  Read our shipping policy for more information.

How do I calculate the exchange rate?

  • At the top right-hand side of our website you will see a currency converter. Change this to your selected country and you will see the cost in your local currency.  You may be charged extra fees for processing and/or exchange rate conversion by your payment provider.

What payment methods do you offer?

  • We offer all Mastercard, Visa, American Express, Paypal, Gpay, Apple Pay and Afterpay

What is Afterpay and how do I shop with Afterpay

  • Afterpay is a payment option for Australian customers to split their purchase into 4 equal payments over 2 week instalments. Your payment schedule will be provided to you at time of purchase. 
    After Adding to Cart, select Afterpay as your payment option (after filling out your details etc).   Nominate your debit or credit card and Afterpay will split your payment over 4 equal instalments.  Read more.

How can I track my order?

  • Easy – check your original email from us and you’ll find your tracking number. Enter the number into Australia Post’s tracking portal to track my order.

What if my order arrives damaged or is the incorrect item?

  • No worries, contact us straight away at admin@donnahclothing.com.au so we can organise the item to be repaired, replaced or refunded. We will cover your shipping costs once inspected and approved.

What size should I order?

  • Most of our designs are relaxed silhouettes, making it easier to select your size.
    Open our Size Guide under the product title on the product page.  This is a guide to body measurements.  Compare these to your own body measurements and also note any garment sizing on the product pages which refer to the actual garment’s measurements.  In the product description you will note that the model's sizes are included.

I haven’t heard anything since posting my return back to you?

  • Please check your tracking number of the parcel you returned to us to check its whereabouts before getting in touch with us. Our girls are prompt at processing exchanges and returns so please check your inbox.  Or alternatively, contact us via our Inbox or admin@donnahclothing.com.au.

Will you be restocking out of stock items?

  • We suggest you sign up to register your interest and be notified when the sell-out style returns. When you see something you love, it’s a good idea to buy then as we don’t always re-order, but some styles we can’t get enough of and will then put a re-order in place.

Is Donnah an Australian company?

  • Yes we are an Australian owned family business.  Our products are designed in sunny Perth, Western Australia and we work closely with skilled artisans in Bali, Indonesia to produce our beautiful products.