FREQUENTLY ASKED QUESTIONS

Pricing

All prices are in Australian dollars and include 10% GST within Australia only. 

Ordering Online

We know that ordering online can sometimes be tricky.   

Click on the product you wish to purchase and ADD TO CART.  You can then click the 'Continue Shopping' tab OR 'CHECK OUT'.  Checkout will take you to an 'Express Checkout' which will give you 3 payment options.  If you don't wish to use any of those options, continue filling out your Contact Information etc. and click 'Continue to Shipping' where you will be taken to the payment area giving you other payment options including your credit card.

If you encounter any problems along the way please email us at admin@donnahclothing.com.au and we will happily guide you through the process.  

All transactions are processed through our secure payment facility which is offered via Shopify Payments (credit cards)  and Paypal.  Other options include Apple Pay, Google Pay and Direct transfer (orders will be despatched once your payment is confirmed).  We process next day business day (Our Business days are Monday - Friday 9 - 5pm).

We use Australia Post Parcel Post.

We're express shipping all our orders as Australia Post prioritises express orders.  Australia Post have advised there could be delays of up to 5 days, however the express post will be affected the least and this should be a maximum.

We've amended our Returns Policy to reflect 60 days not 14 but you must advise us within 14 days of your intent to return your item.

Your 100% satisfaction is important to us so we  offer a 14-days Return & Exchange Policy  on full priced merchandise.  

So if your full priced item doesn't fit or you don't like it, return it to us for a refund or request a one only exchange for the same style and we'll exchange it for a different style/colour if  the desired size/colour is in stock.

Purchasing Sale items

All sale items are final.  We will offer you an exchange but only for the same style and if the desired size/colour is in stock.  If not available we can offer you a store credit.  There are strictly no refunds on sale items.

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

Timing

We have a 14 days Return Policy from the day your item was received (via Australia Post).

To be eligible for a return, goods must be unopened, unused, undamaged and include your order number.  There must be no perfume smells or makeup on the garment.

For returns, please email admin@donnahclothing.com.au with the subject 'Returns' and include your order number, name and the reason for the return.

We will then provide you with instructions where to send your returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations as Donnah does not take any responsibility for list garments.

Please note that customers are responsible for shipping costs of returned items.

When your returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.

If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.

Your order will be despatched within 1-2 business days.  We offer FREE Express Shipping on all domestic orders so the usual domestic turnaround is 1-2 business days after despatch.  Depending on whether you live in a major city or if rural it may take an extra day or two.

We offer FREE Regular shipping on all international orders to New Zealand, United States, United Kingdom and Canada.  It will take approximately 5-10 days depending on which country you live in.

Please check with your country regarding import duty/taxes as we do not take responsibility for any extra costs.

We offer FREE Express Shipping on all domestic orders so the usual domestic turnaround is 1-2 business days after despatch.  Depending on whether you live in a major city or if rural it may take an extra day or two.

We offer Regular shipping on all international orders to New Zealand ($10), United States, United Kingdom and Canada (all $20).  It will take approximately 5-14 days depending on which country you live in.  

If you would like to check the progress of your order, check your emails from us for your tracking number and access this link to track your purchase. https://auspost.com.au/mypost/track/#/search.

If you've signed up to our newsletter, we would have sent you a discount code to receive 20% off your first order. This code cannot be used in conjunction with any other discount code however you may use it with full priced and sale items.  

Your discount code can only be used once.   If you cannot find your code please email us at admin@donnahclothing.com.au and we will check your name on our database and resend your code.

We don't want to add to landfill so we produce in small batch lots.  When you see something you love it's a good idea to buy then as we do not always re-order however saying that, when we know we're on a winner and customers are requesting more of a particular style we will place another order.    

You can contact us at admin@donnahclothing.com.au and state which style you are interested in and we'll tell you if more is on it's way or keep you posted when we re-order.

Most of our designs are relaxed silhouettes so it's easier to choose what size you need.  

Read the notes on our product page or link to the Size Guide on the product page which is a guide to body measurements.  

We also refer to what size the model is on our product page.  

If you're still a little unsure you can chat to us at admin@donnahclothing.com.au or ph Donna on +61 438 833 394.

We are happy to replace items if they they don't fit, are defective or damaged. If you need to exchange for the same item but in a different size or colour,  we offer a one only exchange so send us an email at admin@donnahclothing.com.au and we will advise where to return your items.  

You will be responsible for paying for your own shipping and we suggest you include tracking as Donnah takes no responsibility for loss of returns.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  Please do not send your item back without contacting us.