RETURNS

Returns Policy

We offer 100% guarantee on all our products.

Refund

You will be eligible for a refund if you purchased a full priced product with or without a discount code and have returned it within 14 days of receipt of purchase and it is in brand new condition.  Shipping costs will be at your expense.

Exchange

You are eligible for an exchange if you purchased a full priced product with or without a discount code and have returned it within 14 days of receipt of purchase and it is in brand new condition.  Contact admin@donnahclothing.com.au to advise us of your exchange. 

Purchasing Sale Items

All sale items are FINAL!  If you purchased something in our sale section or during a flash sale we will no longer offer a refund however we will still accept sale items for exchange but only for the same style and only if the desired size is in stock.  If you don't wish to exchange we can also offer you a store credit.

There are strictly no refunds on sale items.

Any other discount or promotional codes are not able to be used in sale periods.

Our policy lasts 14 days.  Unfortunately after 14 days we can’t offer you a full refund.  

For return or exchange please email us at admin@donnahclothing.com.au quoting your invoice number and stating why goods are being returned and your preference, i.e. either refund or exchange.

To be eligible for a return, your item must be unused, unwashed, brand new and in the same condition that you received it.  It must also be in the original packaging.

Refund Info

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.   Once shipped we are not responsible for any loss of your garment so we advise you use tracking. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service.  See more about our Shipping Policy