Donnah - Returns Policy


Donnah wants you to experience hassel free shopping so if for some reason the item is not what you expected you are able to return the item for a refund or exchange.  Please note that the cost of freight will be at your expense except where we have made an error.

  • Our policy lasts 14 days.  Unfortunately after 14 days we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused, unwashed, brand new and in the same condition that you received it.  It must also be in the original packaging.
  • For exchange please email us to arrange at quoting your invoice number and stating why goods are being returned and your preference, i.e. either refund or exchange.
  • Choose the new item you would like to exchange for and we can hold for you.
  • To complete your return, we require a receipt or proof of purchase.
  • All international orders are not eligible for exchange or refund and are final.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service.  See more about our Shipping Policy